Shipping and Returns
Shipping within Australia
No one likes paying for shipping so we try to offer you several options to reduce costs as much as possible. Shipping is calculated at checkout, but below is a guide.
Dolls clothes- UNTRACKED (at buyers risk) for $3
*please note no refunds or replacements for lost untracked items*
Dolls clothes - TRACKED postage $6
All other small products will be sent as a flat rate of $9 Australia Wide
Bulky items (eg. dolls cots) will be a flat rate of $12 Australia Wide.
You will receive a notification once your order has been shipped, please leave your email if you would like to be sent tracking information. Once shipped expected delivery times are 3-5 days. If you have not received your order within 7 days of shipping please contact me.
Please contact me for international shipping costs.
Dispatch Times- Most products are in stock and ready to ship within 2-5 days.
Custom made items generally have a 1-2 week turn around time.
Please contact me email@example.com if you wish to clarify turn around times or need something urgently.
Put it on LAY-BUY- We are excited to now offer Lay-Buy. This is a service offered through paypal. You will be directed to paypal where you can set up a monthly payment schedule. A 25% NON REFUNDABLE deposit is required, followed by monthly automatic repayments (made automatically through your paypal) 1-3 month terms available.
There is a one off 0.9% admin fee for this service.
To see your payment plan to your PayPal account – go to settings >> payments >> pre-approved payments
No ongoing fees.
Your order will be shipped out AFTER the final payment is made.
You are able to finalise the payments early- just email me.
We understand buying online can be difficult without being able to see products in person. We are happy to issue a refund if the product is not what you had hoped for (with the exception of custom orders).
We will issue a refund, via the mode of purchase for the price of the product, minus the shipping costs, as long as the item is returned in the original condition, unused and within 14 days of receiving the item.
Return shipping costs is at the responsibility of the customer.
To organise a return, simply contact me via firstname.lastname@example.org